This Privacy Policy describes how www.fireoko.com (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
By accessing or using this Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Contact Information:
If you have any questions or wish to make a complaint, you may contact us at:
Email: info@fireoko.com
Address: Fireoko C/o Stylex Fire Protection System, U-110, 1st Floor, Upadhyay Block, Main Vikas Marg, Shakarpur, Delhi-110092, India
Collecting Personal Information
We collect information about your device, your interaction with the Site, and details necessary to process your purchases. Additional information may be collected if you contact us for support.
“Personal Information” means any data that identifies or can be used to identify an individual.
Device Information
Purpose: To ensure proper functioning of the Site and improve performance.
Source: Automatically collected through cookies and similar technologies.
Includes:
- IP address
- Browser type and version
- Time zone
- Pages viewed and interaction data
Shared with service providers such as Shopify.
Order Information
Purpose: To process orders, manage payments, arrange shipping, and communicate with customers.
Source: Collected directly from you.
Includes:
- Name
- Billing and shipping address
- Email and phone number
- Payment details (processed via secure third-party gateways)
Shared with Shopify, payment providers, and logistics partners.
Customer Support Information
Collected when you contact us for assistance and used solely to resolve your queries.
Use of Personal Information
We use your data to:
- Fulfill orders and provide services
- Process payments securely
- Communicate updates and support
- Detect fraud and misuse
- Improve website performance
- Send relevant updates or offers
Sharing Personal Information
We share information only as necessary with:
- Shopify for store operations
- Payment gateways
- Delivery partners
- Analytics providers such as Google
We may also disclose information if required by law or to protect our rights.
Cookies
We use cookies to improve functionality and user experience, including:
- Essential cookies
- Performance and analytics cookies
- Marketing cookies
By using the Site, you consent to our use of cookies.
Do Not Track
Our systems currently do not respond to “Do Not Track” signals.
Data Retention
We retain Personal Information only as long as necessary for business, legal, or operational purposes.
User Rights
You may request:
- Access to your data
- Correction of inaccurate data
- Deletion of your data (subject to legal obligations)
Requests can be made at info@fireoko.com.
Payment Information
All payments are processed through secure third-party providers. Fireoko does not store full payment card details.
Minors
This Site is not intended for individuals under 18. We do not knowingly collect data from minors.
Limitation of Liability
Fireoko is not liable for any indirect or consequential damages arising from third-party services, payment gateways, or external platforms.
Changes
We may update this policy at any time. Updates will be posted on this page.
Governing Law
This policy is governed by the laws of India. Jurisdiction lies with the courts of Delhi.
Complaints
For concerns, contact info@fireoko.com. If unresolved, you may approach the appropriate authority.
