Replacement and Refund Policy
At Fireoko, we are committed to delivering reliable and safety-compliant products. Please review the policy carefully before placing an order.
1. Replacement Eligibility
Fireoko offers a 7-day replacement policy from the date of delivery. A replacement request will be considered only if the product received is:
- Defective on arrival, or
- Incorrect item received.
To initiate a request, customers must contact us within 7 days of delivery at info@fireoko.com with order details and supporting evidence.
All requests are subject to verification and approval by our team.
2. Conditions for Replacement
A replacement will be approved only if the following conditions are met:
- The product is unused, unaltered, and not tampered with,
- The product is returned in its original packaging,
- All accessories, components, and documents are intact,
- The issue is reported within the 7-day replacement window,
- Clear images or videos of the product are shared via email for verification,
- In case if the pressure gauge of the fire extinguishers is found in the red zone Instead of green upon delivery, it must be clearly shown in the images shared.
Fireoko reserves the right to assess the claim based on the evidence provided and may reject requests that do not meet the above conditions.
3. Non-Returnable and Non-Refundable
All Fireoko products are non-returnable and non-refundable.
We do not accept returns or provide refunds once the product has been delivered, except for eligible replacement cases as defined above.
4. No Refund Policy
Refunds are not applicable under any circumstances, including but not limited to:
- Change of mind,
- Incorrect product selection by the customer,
- Minor external packaging damage that does not affect functionality.
In all approved cases, only a replacement will be provided as define above.
5. Unauthorized Returns
Any product returned without prior approval from Fireoko will not be accepted.
6. Contact
For all replacement-related queries, please contact:
info@fireoko.com
